Add a Google Business Profile integration that allows businesses to connect their Google Business Profile locations with ChatbotX and manage supported customer interactions, reviews, and business information from a centralized dashboard.

Objective

Allow businesses with one or multiple Google Business Profile locations to connect their profiles to ChatbotX and use AI-powered tools to monitor customer feedback, analyze reviews, generate responses, and manage supported business profile information.

Functional Requirements

• Connect a Google Business Profile account securely.

• Authenticate using Google OAuth 2.0.

• Allow administrators to select one or multiple Business Profiles/locations.

• Support businesses with multiple locations.

• Retrieve supported Google Business Profile information.

• Synchronize customer reviews.

• Detect new reviews automatically.

• Display:

o Customer name

o Rating

o Review text

o Location

o Date

o Review status

• Analyze reviews using ChatbotX AI.

• Detect sentiment and intent.

• Categorize reviews by topic.

• Identify recurring customer issues.

• Generate AI-powered suggested responses.

• Allow administrators to approve, edit, and publish responses where supported.

• Maintain review history.

• Search and filter reviews.

• Notify administrators about new reviews.

• Trigger ChatbotX workflows based on review rating or content.

• Support management of supported Business Profile information.

• Allow administrators to manage multiple locations.

• Provide integration status and synchronization logs.

• Allow administrators to disconnect the Google Business Profile integration.

AI Features

ChatbotX should be able to:

• Analyze customer sentiment.

• Classify positive, neutral, and negative feedback.

• Detect complaints and recurring issues.

• Identify feature or service requests.

• Generate personalized review-response suggestions.

• Adapt responses to the business's tone of voice.

• Detect frequently mentioned products or services.

• Generate summaries of customer feedback.

• Provide location-level feedback summaries.

Technical Requirements

• Use official Google Business Profile APIs.

• Implement Google OAuth 2.0.

• Securely store access and refresh tokens.

• Support multiple Google Business Profile locations.

• Implement API rate-limit handling.

• Implement synchronization and retry mechanisms.

• Prevent duplicate review processing.

• Maintain location-level data isolation.

• Log authentication, API, and synchronization errors.

• Handle revoked permissions and expired tokens.

• Respect Google's API policies and available permissions.

Review Management

The integration should allow administrators to:

• View reviews in ChatbotX.

• Filter reviews by location.

• Filter by rating.

• Filter by date.

• Search review content.

• Generate AI responses.

• Edit suggested responses.

• Approve responses.

• Publish responses through the official API where supported.

• Track response status.

Analytics

Provide analytics such as:

• Total reviews.

• Average rating.

• Rating distribution.

• Review volume over time.

• Sentiment distribution.

• Most frequently mentioned topics.

• Recurring customer complaints.

• Location-level performance metrics.

• Response activity.

Acceptance Criteria

1. An administrator can connect a Google Business Profile account to ChatbotX.

2. The administrator can select one or more business locations.

3. ChatbotX can synchronize supported business profile data.

4. New reviews can be synchronized automatically.

5. Reviews can be analyzed using ChatbotX AI.

6. ChatbotX can generate suggested review responses.

7. Administrators can edit and approve responses.

8. Supported responses can be published through Google's official API.

9. Multiple locations can be managed from the same ChatbotX account.

10. Administrators can filter and search reviews.

11. Review analytics are available.

12. Authentication and API errors are clearly reported.

13. The integration can be disconnected securely.

Important Note

The implementation should use only the capabilities and permissions officially available through the Google Business Profile APIs. Features that Google does not expose through its public APIs should not be assumed to be available.