Feature Request

Allow businesses to mark a conversation as read across supported messaging platforms, helping agents keep track of which conversations have been reviewed and preventing unread conversations from remaining in the inbox.

Make it easy for businesses to build powerful AI Agents that can do more than simply answer questions. With AI Actions, AI Agents can automatically take actions while responding to customers - quickly, intelligently, and in real time. AI Agents can: Save information to custom fields Apply tags Assign conversations to team members Mark conversations for follow-up Transfer customers to a human Trigger conversation flows Perform multiple actions in sequence Goal: Enable businesses to create AI Agents that not only talk to customers, but also get work done while the conversation is happening.

Handle cases where contacts don’t respond within the configured time or reply without selecting a valid Quick Reply. Automatically send follow-up or retry messages, limit the number of retry attempts, and route the conversation to another step when the retry limit is reached.

Automatically process missed comments across supported social channels, apply the configured triggers, and send the appropriate auto-reply so no customer interaction is left unanswered. Let users choose a time range and optionally filter comments by automation or keyword.

Ads that click to message send people who click on your ad directly into a conversation with your business in Messenger, Instagram or WhatsApp.

Bot Simulator allows agencies to preview and demonstrate a bot directly on almost any website without requiring any code changes to the destination website. This makes it easy to show clients exactly how their bot would work on their existing website before deployment.

Create and customize chat widgets that can be embedded on websites, allowing end users to chat through their preferred channel and seamlessly interact with AI Agents or live agents.

Automatically monitor and respond to TikTok comments to engage customers, answer questions, and drive conversations. Trigger automated flows based on keywords or comment activity to generate leads, deliver offers, and increase sales.

Enable WhatsApp Calling so customers can start voice calls with your business directly from WhatsApp.

Connect Meta Business Agent with ChatbotX to enable intelligent AI agents that understand customer intent, answer questions, recommend products, and automate conversations across Meta messaging channels while seamlessly handing off to human agents when needed.