Feature Request

Allow users to create and manage global fields that store shared information across the entire bot. Unlike Custom User Fields, Bot Fields are not tied to individual contacts and can be accessed and reused across flows, automations, and AI agents.

Track contacts and conversations generated from Click-to-Messenger Ads (CTM). Automatically identify which ad, campaign, and ad set each contact came from, view CTM attributes in the contact profile and Team Inbox, and measure campaign performance with built-in analytics. This helps you attribute leads accurately, optimise ad spend, and improve conversion rates.

Track contacts and conversations generated from Click-to-Instagram Direct Ads (CTD). Automatically identify which ad, campaign, and ad set each contact came from, view CTD attributes in the contact profile and Team Inbox, and measure campaign performance with built-in analytics. This helps you attribute leads accurately, optimise ad spend, and improve conversion rates.

Google Click-to-Message (CTM) Ads let potential customers start a WhatsApp, Messenger, Instagram Direct, or Zalo conversation directly from a Google Search ad. The platform automatically captures these conversations, attributes them to the correct campaign, tracks conversions such as qualified leads and purchases, and sends conversion events back to Google Ads. This helps you measure ROI accurately and optimise campaigns without building custom tracking solutions.

Connect any custom app, messaging platform, or AI Agent to the platform through a unified API channel. Create and manage contacts, conversations, and messages, send and receive real-time events through webhooks, and build your own chat interfaces without needing a native channel integration.

Add a centralized Media Library to easily manage uploaded files and reuse them across Flows and Live Chat. Users can upload, organize, preview, and quickly select media when creating messages and automations.

Track every action performed by team members. See who did what, when it happened, and review activity history for better transparency and accountability.

Enable WhatsApp Calling so customers can start voice calls with your business directly from WhatsApp.

Businesses can showcase and share products directly inside WhatsApp, allowing customers to browse items and add them to a cart without leaving the conversation.

Monitor delivery errors and platform responses from WhatsApp, Facebook, Instagram, Telegram, and other messaging channels.